At Oaks Health | TrimTone Telehealth, we are committed to making your weight loss journey seamless. That includes fast, reliable delivery of your medications right to your door.
 
Shipping Method & Timeline
All medications are shipped via FedEx Overnight to ensure safe and timely delivery.
Shipping fees are included in your monthly medication cost. You will not be charged a separate fee for shipping.
Orders are generally processed and shipped within 1–2 business days after your prescription has been approved and compounded by our partner pharmacy.
 
Shipping Coverage
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We currently ship to all states in which we are licensed to practice: TX, CA, NC, NM, VT, and VA.
We cannot ship medications outside of these states at this time, however more states are coming soon. 
 
 Safe Handling & Packaging

Medications are packaged securely to maintain temperature stability and product integrity.
All shipments require an adult signature upon delivery to ensure medications are received safely. Tracking numbers will be provided once your order has shipped.
 
Delays & Exceptions

While FedEx Overnight is our standard, unforeseen delays (weather, holidays, courier disruptions) may occasionally extend delivery times.
We encourage patients to schedule refills at least 7–10 days before running out of medication to avoid interruptions.
TrimTone Telehealth is not responsible for delays caused by circumstances outside our control once medications are in the possession of the courier.
 
Lost or Damaged Shipments
If your package arrives damaged or is lost in transit, please contact us within 48 hours of the expected delivery date.
Our team will work with the pharmacy and FedEx to resolve the issue and, if necessary, arrange a replacement shipment.

 Returns & Refunds
Due to federal regulations, we cannot accept returns of prescription medications once they have been dispensed, even if unopened.
Refunds are not available once an order has been processed and shipped.